The development of a construct for measuring an individual's perceptions of email as a medium for electronic communication in organizations

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10 Citations (Scopus)

Abstract

Several information systems' and computer-mediated communication studies in the literature measure user's perceptions of email. The user's perceptions of email were used to develop and validate the Technology Acceptance Model (TAM). While a user's perceptions of email play an important role in literature, very few studies have focused solely on developing a construct for measuring these perceptions. In this paper, we develop a construct to measure an individual's perceptions of email as a medium for electronic communication in organizations. Using a survey of management and nonmanagement employees in Northeastern US, we empirically test our theoretical construct. The results of our research indicate that an individual's perceptions of email are a multidimensional construct with two dimensions: the individual level dimension and the organizational level. At an individual level, a person's perceptions may be impacted by email's role in improving productivity, supporting team work, and providing global reach. At an organizational level a person's perceptions may be impacted by email's role in making an organization vulnerable to viruses, exposing proprietary information, and/or encouraging unprofessional and illegal behavior.

Original languageEnglish (US)
Pages (from-to)130-143
Number of pages14
JournalIEEE Transactions on Professional Communication
Volume47
Issue number2
DOIs
StatePublished - Jun 1 2004

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Electronic mail
Communication
Individual perception
Electronic communication
Viruses
Information systems
Productivity
Personnel

All Science Journal Classification (ASJC) codes

  • Industrial relations
  • Electrical and Electronic Engineering

Cite this

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abstract = "Several information systems' and computer-mediated communication studies in the literature measure user's perceptions of email. The user's perceptions of email were used to develop and validate the Technology Acceptance Model (TAM). While a user's perceptions of email play an important role in literature, very few studies have focused solely on developing a construct for measuring these perceptions. In this paper, we develop a construct to measure an individual's perceptions of email as a medium for electronic communication in organizations. Using a survey of management and nonmanagement employees in Northeastern US, we empirically test our theoretical construct. The results of our research indicate that an individual's perceptions of email are a multidimensional construct with two dimensions: the individual level dimension and the organizational level. At an individual level, a person's perceptions may be impacted by email's role in improving productivity, supporting team work, and providing global reach. At an organizational level a person's perceptions may be impacted by email's role in making an organization vulnerable to viruses, exposing proprietary information, and/or encouraging unprofessional and illegal behavior.",
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