Abstract
Faculty members depend on the resources and services provided by the libraries to teach, satisfy the curricular needs of the students, and conduct their research. Students need the library for many reasons, among which are to complete their assignments and to expand on what faculty covers in class. The patron/librarian relationship in the academic library is not always perfect. Issues which students and faculty face in the academic library environment are completely different from those in the public library. Identifying the characteristics of the difficult or problem patron in academia is a little more difficult than in the public library. Are what librarians face when dealing with faculty and students more issue-related than just dealing with problem patrons? The authors will identify, from the librarians' perspectives, some of these often called difficult patron issues and offer solutions to try and preempt these issues before they become problems.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 55-66 |
| Number of pages | 12 |
| Journal | Reference Librarian |
| Volume | 36 |
| Issue number | 75-76 |
| DOIs | |
| State | Published - Jun 1 2002 |
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All Science Journal Classification (ASJC) codes
- Library and Information Sciences
Cite this
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The difficult patron in the academic library : Problem issues or problem patrons? / Simmonds, Patience L.; Ingold, Jane.
In: Reference Librarian, Vol. 36, No. 75-76, 01.06.2002, p. 55-66.Research output: Contribution to journal › Article
TY - JOUR
T1 - The difficult patron in the academic library
T2 - Problem issues or problem patrons?
AU - Simmonds, Patience L.
AU - Ingold, Jane
PY - 2002/6/1
Y1 - 2002/6/1
N2 - Faculty members depend on the resources and services provided by the libraries to teach, satisfy the curricular needs of the students, and conduct their research. Students need the library for many reasons, among which are to complete their assignments and to expand on what faculty covers in class. The patron/librarian relationship in the academic library is not always perfect. Issues which students and faculty face in the academic library environment are completely different from those in the public library. Identifying the characteristics of the difficult or problem patron in academia is a little more difficult than in the public library. Are what librarians face when dealing with faculty and students more issue-related than just dealing with problem patrons? The authors will identify, from the librarians' perspectives, some of these often called difficult patron issues and offer solutions to try and preempt these issues before they become problems.
AB - Faculty members depend on the resources and services provided by the libraries to teach, satisfy the curricular needs of the students, and conduct their research. Students need the library for many reasons, among which are to complete their assignments and to expand on what faculty covers in class. The patron/librarian relationship in the academic library is not always perfect. Issues which students and faculty face in the academic library environment are completely different from those in the public library. Identifying the characteristics of the difficult or problem patron in academia is a little more difficult than in the public library. Are what librarians face when dealing with faculty and students more issue-related than just dealing with problem patrons? The authors will identify, from the librarians' perspectives, some of these often called difficult patron issues and offer solutions to try and preempt these issues before they become problems.
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U2 - 10.1300/J120v36n75_07
DO - 10.1300/J120v36n75_07
M3 - Article
VL - 36
SP - 55
EP - 66
JO - Reference Librarian
JF - Reference Librarian
SN - 0276-3877
IS - 75-76
ER -