The difficult patron in the Academic Library: Problem issues or problem patrons?

Patience L. Simmonds, Jane Ingold

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Faculty members depend on the resources and services provided by the libraries to teach, satisfy the curricular needs of the students, and conduct their research. Students need the library for many reasons, among which are to complete their assignments and to expand on what faculty covers in class. The patron/librarian relationship in the academic library is not always perfect. Issues which students and faculty face in the academic library environment are completely different from those in the public library. Identifying the characteristics of the difficult or problem patron in academia is a little more difficult than in the public library. Are what librarians face when dealing with faculty and students more issue-related than just dealing with problem patrons? The authors will identify, from the librarians' perspectives, some of these often called difficult patron issues and offer solutions to try and preempt these issues before they become problems.

Original languageEnglish (US)
Title of host publicationHelping the Difficult Library Patron
Subtitle of host publicationNew Approaches to Examining and Resolving a Long-Standing and Ongoing Problem
PublisherTaylor and Francis Inc.
Pages55-66
Number of pages12
ISBN (Electronic)9781315863474
ISBN (Print)9780789017307
StatePublished - Oct 31 2013

All Science Journal Classification (ASJC) codes

  • Arts and Humanities(all)
  • Social Sciences(all)

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  • Cite this

    Simmonds, P. L., & Ingold, J. (2013). The difficult patron in the Academic Library: Problem issues or problem patrons? In Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem (pp. 55-66). Taylor and Francis Inc..