The effect of anthropomorphization and gender of a robot on human-robot interactions

Hongjun Ye, Haeyoung Jeong, Wenting Zhong, Siddharth Bhatt, Kurtulus Izzetoglu, Hasan Ayaz, Rajneesh Suri

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The popularity of assistant robots has increased in the recent past. Past research has looked at the effect of anthropomorphization of robots and considered the consumers’ gender as an important factor. However, research has not examined the interaction between a robot’s gender and its level of anthropomorphization on human-robot interactions. Our results indicate that males and females perceive a service failure differently depending upon the level of anthropomorphization of the robots involved in the failure.

Original languageEnglish (US)
Title of host publicationAdvances in Neuroergonomics and Cognitive Engineering - Proceedings of the AHFE 2019 International Conference on Neuroergonomics and Cognitive Engineering, and the AHFE International Conference on Industrial Cognitive Ergonomics and Engineering Psychology, 2019
EditorsHasan Ayaz
PublisherSpringer Verlag
Pages357-362
Number of pages6
ISBN (Print)9783030204723
DOIs
StatePublished - Jan 1 2020
EventAHFE International Conference on Neuroergonomics and Cognitive Engineering, 2019 and the AHFE International Conference on Industrial Cognitive Ergonomics and Engineering Psychology, 2019 - Washington D.C., United States
Duration: Jul 24 2019Jul 28 2019

Publication series

NameAdvances in Intelligent Systems and Computing
Volume953
ISSN (Print)2194-5357
ISSN (Electronic)2194-5365

Conference

ConferenceAHFE International Conference on Neuroergonomics and Cognitive Engineering, 2019 and the AHFE International Conference on Industrial Cognitive Ergonomics and Engineering Psychology, 2019
CountryUnited States
CityWashington D.C.
Period7/24/197/28/19

Fingerprint

Human robot interaction
Robots

All Science Journal Classification (ASJC) codes

  • Control and Systems Engineering
  • Computer Science(all)

Cite this

Ye, H., Jeong, H., Zhong, W., Bhatt, S., Izzetoglu, K., Ayaz, H., & Suri, R. (2020). The effect of anthropomorphization and gender of a robot on human-robot interactions. In H. Ayaz (Ed.), Advances in Neuroergonomics and Cognitive Engineering - Proceedings of the AHFE 2019 International Conference on Neuroergonomics and Cognitive Engineering, and the AHFE International Conference on Industrial Cognitive Ergonomics and Engineering Psychology, 2019 (pp. 357-362). (Advances in Intelligent Systems and Computing; Vol. 953). Springer Verlag. https://doi.org/10.1007/978-3-030-20473-0_34
Ye, Hongjun ; Jeong, Haeyoung ; Zhong, Wenting ; Bhatt, Siddharth ; Izzetoglu, Kurtulus ; Ayaz, Hasan ; Suri, Rajneesh. / The effect of anthropomorphization and gender of a robot on human-robot interactions. Advances in Neuroergonomics and Cognitive Engineering - Proceedings of the AHFE 2019 International Conference on Neuroergonomics and Cognitive Engineering, and the AHFE International Conference on Industrial Cognitive Ergonomics and Engineering Psychology, 2019. editor / Hasan Ayaz. Springer Verlag, 2020. pp. 357-362 (Advances in Intelligent Systems and Computing).
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Ye, H, Jeong, H, Zhong, W, Bhatt, S, Izzetoglu, K, Ayaz, H & Suri, R 2020, The effect of anthropomorphization and gender of a robot on human-robot interactions. in H Ayaz (ed.), Advances in Neuroergonomics and Cognitive Engineering - Proceedings of the AHFE 2019 International Conference on Neuroergonomics and Cognitive Engineering, and the AHFE International Conference on Industrial Cognitive Ergonomics and Engineering Psychology, 2019. Advances in Intelligent Systems and Computing, vol. 953, Springer Verlag, pp. 357-362, AHFE International Conference on Neuroergonomics and Cognitive Engineering, 2019 and the AHFE International Conference on Industrial Cognitive Ergonomics and Engineering Psychology, 2019, Washington D.C., United States, 7/24/19. https://doi.org/10.1007/978-3-030-20473-0_34

The effect of anthropomorphization and gender of a robot on human-robot interactions. / Ye, Hongjun; Jeong, Haeyoung; Zhong, Wenting; Bhatt, Siddharth; Izzetoglu, Kurtulus; Ayaz, Hasan; Suri, Rajneesh.

Advances in Neuroergonomics and Cognitive Engineering - Proceedings of the AHFE 2019 International Conference on Neuroergonomics and Cognitive Engineering, and the AHFE International Conference on Industrial Cognitive Ergonomics and Engineering Psychology, 2019. ed. / Hasan Ayaz. Springer Verlag, 2020. p. 357-362 (Advances in Intelligent Systems and Computing; Vol. 953).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Ye H, Jeong H, Zhong W, Bhatt S, Izzetoglu K, Ayaz H et al. The effect of anthropomorphization and gender of a robot on human-robot interactions. In Ayaz H, editor, Advances in Neuroergonomics and Cognitive Engineering - Proceedings of the AHFE 2019 International Conference on Neuroergonomics and Cognitive Engineering, and the AHFE International Conference on Industrial Cognitive Ergonomics and Engineering Psychology, 2019. Springer Verlag. 2020. p. 357-362. (Advances in Intelligent Systems and Computing). https://doi.org/10.1007/978-3-030-20473-0_34