The effect of brand awareness on the evaluation of search engine results

Bernard J. Jansen, Mimi Zhang, Ying Zhang

Research output: Chapter in Book/Report/Conference proceedingConference contribution

7 Scopus citations

Abstract

In this paper we investigate the effect of search engine brand (i.e., identifying name that distinguishes a product from its competitors) on evaluation of system performance. Our research is motivated by the large amount of search traffic directed to less than a handful of Web search engines, even though many are of equal technical quality with similar interfaces. We conducted a laboratory experiment with 32 participants measuring the effect of four search engine brands while controlling for the quality of search engine results. Based on average relevance ratings, there was a 25% difference between the most highly rated search engine and the lowest, even though search engine results were identical in both content and presentation. We discuss implications for search engine marketing and the design of empirical studies measuring search engine quality.

Original languageEnglish (US)
Title of host publicationSIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007 Extended Abstracts
Pages2471-2476
Number of pages6
DOIs
StatePublished - 2007
Event25th SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007 - San Jose, CA, United States
Duration: Apr 28 2007May 3 2007

Other

Other25th SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007
CountryUnited States
CitySan Jose, CA
Period4/28/075/3/07

All Science Journal Classification (ASJC) codes

  • Computer Science(all)
  • Social Sciences(all)
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design
  • Software

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