The effect of internet delay on the perceived quality of information

Andrew L. Sears, Julie A. Jacko, Michael S. Borella

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

From the early days of personal computing, system response times have been shown to significantly affect user frustration, annoyance, and perception of the usability of computer systems. Despite reports that complaints about system response time on the Internet are prevalent, the effects of Internet delays on users have not been assessed in an empirical manner. This research is the first to empirically investigate how network latency affects the perceived usability of information provided on the Internet. Analyses of covariance were utilized to establish statistically significant relationships between delay length, the manner in which information is presented, and various facets of perceived usability of the Internet.

Original languageEnglish (US)
Pages (from-to)335-338
Number of pages4
JournalAdvances in Human Factors/Ergonomics
Volume21
Issue numberB
StatePublished - Dec 1 1997

Fingerprint

Internet
Computer systems
Personal computing
Response time (computer systems)
frustration
complaint
time

All Science Journal Classification (ASJC) codes

  • Human Factors and Ergonomics
  • Social Sciences (miscellaneous)

Cite this

Sears, Andrew L. ; Jacko, Julie A. ; Borella, Michael S. / The effect of internet delay on the perceived quality of information. In: Advances in Human Factors/Ergonomics. 1997 ; Vol. 21, No. B. pp. 335-338.
@article{21bb8d848a5c4f88b945388cb0a456d7,
title = "The effect of internet delay on the perceived quality of information",
abstract = "From the early days of personal computing, system response times have been shown to significantly affect user frustration, annoyance, and perception of the usability of computer systems. Despite reports that complaints about system response time on the Internet are prevalent, the effects of Internet delays on users have not been assessed in an empirical manner. This research is the first to empirically investigate how network latency affects the perceived usability of information provided on the Internet. Analyses of covariance were utilized to establish statistically significant relationships between delay length, the manner in which information is presented, and various facets of perceived usability of the Internet.",
author = "Sears, {Andrew L.} and Jacko, {Julie A.} and Borella, {Michael S.}",
year = "1997",
month = "12",
day = "1",
language = "English (US)",
volume = "21",
pages = "335--338",
journal = "Advances in Human Factors/Ergonomics",
issn = "0921-2647",
publisher = "Elsevier BV",
number = "B",

}

The effect of internet delay on the perceived quality of information. / Sears, Andrew L.; Jacko, Julie A.; Borella, Michael S.

In: Advances in Human Factors/Ergonomics, Vol. 21, No. B, 01.12.1997, p. 335-338.

Research output: Contribution to journalArticle

TY - JOUR

T1 - The effect of internet delay on the perceived quality of information

AU - Sears, Andrew L.

AU - Jacko, Julie A.

AU - Borella, Michael S.

PY - 1997/12/1

Y1 - 1997/12/1

N2 - From the early days of personal computing, system response times have been shown to significantly affect user frustration, annoyance, and perception of the usability of computer systems. Despite reports that complaints about system response time on the Internet are prevalent, the effects of Internet delays on users have not been assessed in an empirical manner. This research is the first to empirically investigate how network latency affects the perceived usability of information provided on the Internet. Analyses of covariance were utilized to establish statistically significant relationships between delay length, the manner in which information is presented, and various facets of perceived usability of the Internet.

AB - From the early days of personal computing, system response times have been shown to significantly affect user frustration, annoyance, and perception of the usability of computer systems. Despite reports that complaints about system response time on the Internet are prevalent, the effects of Internet delays on users have not been assessed in an empirical manner. This research is the first to empirically investigate how network latency affects the perceived usability of information provided on the Internet. Analyses of covariance were utilized to establish statistically significant relationships between delay length, the manner in which information is presented, and various facets of perceived usability of the Internet.

UR - http://www.scopus.com/inward/record.url?scp=84874205176&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84874205176&partnerID=8YFLogxK

M3 - Article

AN - SCOPUS:84874205176

VL - 21

SP - 335

EP - 338

JO - Advances in Human Factors/Ergonomics

JF - Advances in Human Factors/Ergonomics

SN - 0921-2647

IS - B

ER -