The effect of internet delay on the perceived quality of information

Andrew L. Sears, Julie A. Jacko, Michael S. Borella

Research output: Contribution to journalArticle

3 Scopus citations


From the early days of personal computing, system response times have been shown to significantly affect user frustration, annoyance, and perception of the usability of computer systems. Despite reports that complaints about system response time on the Internet are prevalent, the effects of Internet delays on users have not been assessed in an empirical manner. This research is the first to empirically investigate how network latency affects the perceived usability of information provided on the Internet. Analyses of covariance were utilized to establish statistically significant relationships between delay length, the manner in which information is presented, and various facets of perceived usability of the Internet.

Original languageEnglish (US)
Pages (from-to)335-338
Number of pages4
JournalAdvances in Human Factors/Ergonomics
Issue numberB
Publication statusPublished - Dec 1 1997


All Science Journal Classification (ASJC) codes

  • Human Factors and Ergonomics
  • Social Sciences (miscellaneous)

Cite this