The effect of reticence on college students' use of electronic mail to communicate with faculty

Lynne Kelly, Robert L. Duran, J. Jerome Zolten

Research output: Contribution to journalArticle

21 Scopus citations


The purpose of this study was to investigate whether reticent and non-reticent college students differed in their use of e-mail, motives for employing e-mail, and preferred channel of communication with faculty. Results indicated that, although reticent and non-reticent students did not differ in their frequency of using e-mail to communicate with faculty, reticent students reported greater comfort and ease in using e-mail as opposed to oral communication channels than non-reticents. In addition, compared to non-reticents, reticent students expressed a greater preference for using e-mail over speaking to faculty at their offices.

Original languageEnglish (US)
Pages (from-to)170-176
Number of pages7
JournalCommunication Education
Issue number2
Publication statusPublished - Apr 2001


All Science Journal Classification (ASJC) codes

  • Communication
  • Education
  • Language and Linguistics

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