The Impact of Option Popularity, Social Inclusion/Exclusion, and Self-affirmation on Consumers’ Propensity to Choose Green Hotels

Yixing Lisa Gao, Anna S. Mattila

Research output: Contribution to journalArticle

12 Citations (Scopus)

Abstract

Previous research on consumers’ willingness to choose a green hotel has yielded mixed results, with some studies indicating a positive relationship with the hotel’s CSR initiatives, while others suggesting that there is no booking advantage for hotels going green. The present research seeks to understand the social nature of green hotel booking decisions and proposes a conceptual framework elucidating three primary factors that underlie consumers’ propensity to choose a green hotel. The study findings indicate that, importantly, a consumer’s social relationship situation (social inclusion vs. social exclusion) with other consumers, self-affirmation (self-value/self-concept reinforcement), and the option popularity jointly influence consumers’ willingness to choose a green hotel. The authors adopt a 2 × 2 × 2 factorial experimental design to test the proposed hypotheses. Theoretical and managerial implications are discussed.

Original languageEnglish (US)
Pages (from-to)575-585
Number of pages11
JournalJournal of Business Ethics
Volume136
Issue number3
DOIs
StatePublished - Jul 1 2016

Fingerprint

popularity
exclusion
inclusion
self-concept
reinforcement
Inclusion-exclusion
Affirmation
Social Inclusion
Hotels
Propensity
Social inclusion
Exclusion
Green hotel
Values
Willingness

All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Business, Management and Accounting(all)
  • Arts and Humanities (miscellaneous)
  • Economics and Econometrics
  • Law

Cite this

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The Impact of Option Popularity, Social Inclusion/Exclusion, and Self-affirmation on Consumers’ Propensity to Choose Green Hotels. / Gao, Yixing Lisa; Mattila, Anna S.

In: Journal of Business Ethics, Vol. 136, No. 3, 01.07.2016, p. 575-585.

Research output: Contribution to journalArticle

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