The Influence of Transactive Memory Systems and Psychological Safety on Effectiveness of Service Management Teams in a Restaurant Setting

Priyanko Guchait, Michael J. Tews, Jr., Tony Simons

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

The authors of this study examined the influence of transactive memory systems (TMSs) on team performance and team cohesion, as mediated by team psychological safety. Using a sample of 178 undergraduate students representing 27 service-management teams in a real-life restaurant setting with real-world consequences, TMS exhibited significant positive relationship with team performance and team cohesion. Team psychological safety was found to mediate the relationship between TMS and team outcomes. Based on the findings, theoretical and practical implications are discussed. © 2014

Original languageEnglish (US)
Pages (from-to)234-252
Number of pages19
JournalJournal of Human Resources in Hospitality and Tourism
Volume13
Issue number3
DOIs
StatePublished - Jan 1 2014

Fingerprint

safety
cohesion
student
services
Transactive memory systems
Service management
Restaurants
Psychological safety
Team performance
Team cohesion
Undergraduate students

All Science Journal Classification (ASJC) codes

  • Tourism, Leisure and Hospitality Management
  • Organizational Behavior and Human Resource Management

Cite this

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