The organizational interface: A method for supporting end users of packaged software

Eileen M. Trauth, Elliot Cole

Research output: Contribution to journalArticle

36 Scopus citations

Abstract

The growth of end-user computing and the trend toward the use of packaged software have focused greater attention on issues related to user support. A varied user population is requiring more tailored support, yet vendor-supplied software with a generic Interface is increasingly being used. Four case studies illustrate ways in which organizational forms of support can enhance or overcome the limitations of the software interface. A framework called the organizational interface incorporates these organizational mechanisms by integrating the computer-human interaction (CHI), management information systems (MIS), and end-user computing (EUC) approaches to user support. This framework can be used in the design of end-user systems developed with packaged software and for retrofitting outdated user interfaces for an end-user computing environment. The organizational interface provides IS and end-user managers with a means to consider alternative methods of providing support for systems based on purchased software with fixed user interfaces.

Original languageEnglish (US)
Pages (from-to)35-52
Number of pages18
JournalMIS Quarterly: Management Information Systems
Volume16
Issue number1
DOIs
StatePublished - Mar 1992

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Information Systems
  • Computer Science Applications
  • Information Systems and Management

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