The rise and fall of moral labor in an online game community

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Scopus citations

Abstract

In this study we use moral labor to denote a particular form of work primarily driven by moral sense - people believe it is right to do so and such work is utilized to improve commercial product. We examine moral labor in League of Legends, a popular online game. The game's developer, Riot Games, built a crowdsourcing platform that solicited free labor from players to deal with massive toxic behaviors including trolling, griefing, and bullying. Our ethnographic study of the game revealed how players willingly contributed their moral labor to improve the game regardless of rewards. We also found inherent tensions between players' moral sense and Riot's corporate agenda, manifested in the differences and similarities between the narrative of players and that from Riot, which evolved along the release, maintenance, and closure of the system. We consider future research directions on the relation of moral labor to online community.

Original languageEnglish (US)
Title of host publicationCSCW 2017 - Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing
PublisherAssociation for Computing Machinery, Inc
Pages223-226
Number of pages4
ISBN (Electronic)9781450346887
DOIs
StatePublished - Feb 25 2017
Event2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2017 - Portland, United States
Duration: Feb 25 2017Mar 1 2017

Publication series

NameCSCW 2017 - Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing

Other

Other2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2017
CountryUnited States
CityPortland
Period2/25/173/1/17

All Science Journal Classification (ASJC) codes

  • Computer Networks and Communications

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