The role of call centers in mollifying disgruntled guests

Research output: Contribution to journalComment/debate

18 Scopus citations
Original languageEnglish (US)
Pages (from-to)75-80
Number of pages6
JournalCornell Hotel and Restaurant Administration Quarterly
Volume44
Issue number4
DOIs
StatePublished - Aug 2003

All Science Journal Classification (ASJC) codes

  • Tourism, Leisure and Hospitality Management

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