The role of call centers in mollifying disgruntled guests

Research output: Contribution to journalComment/debate

17 Citations (Scopus)
Original languageEnglish (US)
Pages (from-to)75-80
Number of pages6
JournalCornell Hotel and Restaurant Administration Quarterly
Volume44
Issue number4
DOIs
StatePublished - Jan 1 2003

Fingerprint

call center
Call centres

All Science Journal Classification (ASJC) codes

  • Tourism, Leisure and Hospitality Management

Cite this

@article{d82b32561c0a4cd1be682fd617239eb8,
title = "The role of call centers in mollifying disgruntled guests",
author = "Mattila, {Anna S.} and Mount, {Daniel John}",
year = "2003",
month = "1",
day = "1",
doi = "10.1016/S0010-8804(03)90260-6",
language = "English (US)",
volume = "44",
pages = "75--80",
journal = "Cornell Hospitality Quarterly",
issn = "1938-9655",
publisher = "SAGE Publications Inc.",
number = "4",

}

The role of call centers in mollifying disgruntled guests. / Mattila, Anna S.; Mount, Daniel John.

In: Cornell Hotel and Restaurant Administration Quarterly, Vol. 44, No. 4, 01.01.2003, p. 75-80.

Research output: Contribution to journalComment/debate

TY - JOUR

T1 - The role of call centers in mollifying disgruntled guests

AU - Mattila, Anna S.

AU - Mount, Daniel John

PY - 2003/1/1

Y1 - 2003/1/1

UR - http://www.scopus.com/inward/record.url?scp=0141976820&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0141976820&partnerID=8YFLogxK

U2 - 10.1016/S0010-8804(03)90260-6

DO - 10.1016/S0010-8804(03)90260-6

M3 - Comment/debate

AN - SCOPUS:0141976820

VL - 44

SP - 75

EP - 80

JO - Cornell Hospitality Quarterly

JF - Cornell Hospitality Quarterly

SN - 1938-9655

IS - 4

ER -