The role of communication in collaborative information searching

Madhu C. Reddy, Bernard J. Jansen, Rashmi Krishnappa

Research output: Chapter in Book/Report/Conference proceedingConference contribution

15 Scopus citations

Abstract

Collaboration plays an important role in the information seeking and retrieval activities within a team setting. In this research, we examined the impact of collaborative design features in two information retrieval tools that explicitly support collaboration. We designed the two collaborative information searching prototype, MUSE (Multi-User Search Engine) and MUST (Multi-User Search and Talk) and evaluated both systems. Results indicate that the communication (i.e., chat) function played an important role in enhancing the information seeking process by establishing common ground among group members. We also identified unexpected challenges that arose as the prototypes were used during these activities. These challenges were both technical and social in nature. We discuss implications for system design and directions for future research.

Original languageEnglish (US)
Title of host publicationASIST 2008
Subtitle of host publicationProceedings of the 71st ASIST Annual Meeting: People Transforming Information - Information Transforming People
PublisherAmerican Society for Information Science and Technology
Volume45
ISBN (Print)0877155402, 9780877155409
DOIs
StatePublished - Jan 1 2008
EventASIST 2008: 71st ASIST Annual Meeting: People Transforming Information - Information Transforming People - Columbus, OH, United States
Duration: Oct 24 2008Oct 29 2008

Other

OtherASIST 2008: 71st ASIST Annual Meeting: People Transforming Information - Information Transforming People
CountryUnited States
CityColumbus, OH
Period10/24/0810/29/08

All Science Journal Classification (ASJC) codes

  • Information Systems
  • Library and Information Sciences

Fingerprint Dive into the research topics of 'The role of communication in collaborative information searching'. Together they form a unique fingerprint.

  • Cite this

    Reddy, M. C., Jansen, B. J., & Krishnappa, R. (2008). The role of communication in collaborative information searching. In ASIST 2008: Proceedings of the 71st ASIST Annual Meeting: People Transforming Information - Information Transforming People (Vol. 45). American Society for Information Science and Technology. https://doi.org/10.1002/meet.2008.1450450259