The sociotechnical nature of mobile computing work

Evidence from a study of policing in the united states

Steve Sawyer, Andrea Tapia

Research output: Chapter in Book/Report/Conference proceedingChapter

2 Citations (Scopus)

Abstract

In this chapter, we discuss the sociotechnical nature of mobile computing as used by three policing agencies within the United States. Mobile devices, access, and service were provided via a third generation wireless network to a focal application, Pennsylvania's Justice NETwork (JNET). JNET is a secure Web-based portal connecting authorized users to a set of 23 federated criminal justice and law enforcement databases via a query-based interface. In this study, we conceptualize mobility and policing as a sociotechnical ensemble that builds on the social-shaping of technology perspective and the tradition of sociotechncial theorizing focusing on the co-design of work practices and technologies to support work. Drawing from the social informatics tradition, we turn a critical, empirical, and contextual lens on the practices of mobility and work. Our analysis of the data leads us to find that the social and the technical are still separate in this mobile work context. This simple view of social and technical as related, but distinct, often leads to problems with collecting and interpreting evidence of ICT-based system's design and use. We further note this over-simplification of sociotechnical action is likely to continue unless more viable analytic approaches are developed and the assumptions of the current techno-determinist approaches challenged more explicitly.

Original languageEnglish (US)
Title of host publicationIntelligent Systems for Optical Networks Design
Subtitle of host publicationAdvancing Techniques
PublisherIGI Global
Pages152-171
Number of pages20
ISBN (Print)9781599042688
DOIs
StatePublished - Dec 1 2006

Fingerprint

justice
evidence
third generation
law enforcement

All Science Journal Classification (ASJC) codes

  • Social Sciences(all)

Cite this

Sawyer, S., & Tapia, A. (2006). The sociotechnical nature of mobile computing work: Evidence from a study of policing in the united states. In Intelligent Systems for Optical Networks Design: Advancing Techniques (pp. 152-171). IGI Global. https://doi.org/10.4018/978-1-59904-268-8.ch007
Sawyer, Steve ; Tapia, Andrea. / The sociotechnical nature of mobile computing work : Evidence from a study of policing in the united states. Intelligent Systems for Optical Networks Design: Advancing Techniques. IGI Global, 2006. pp. 152-171
@inbook{6be087481f524cdd84ff3c8a8b02cd69,
title = "The sociotechnical nature of mobile computing work: Evidence from a study of policing in the united states",
abstract = "In this chapter, we discuss the sociotechnical nature of mobile computing as used by three policing agencies within the United States. Mobile devices, access, and service were provided via a third generation wireless network to a focal application, Pennsylvania's Justice NETwork (JNET). JNET is a secure Web-based portal connecting authorized users to a set of 23 federated criminal justice and law enforcement databases via a query-based interface. In this study, we conceptualize mobility and policing as a sociotechnical ensemble that builds on the social-shaping of technology perspective and the tradition of sociotechncial theorizing focusing on the co-design of work practices and technologies to support work. Drawing from the social informatics tradition, we turn a critical, empirical, and contextual lens on the practices of mobility and work. Our analysis of the data leads us to find that the social and the technical are still separate in this mobile work context. This simple view of social and technical as related, but distinct, often leads to problems with collecting and interpreting evidence of ICT-based system's design and use. We further note this over-simplification of sociotechnical action is likely to continue unless more viable analytic approaches are developed and the assumptions of the current techno-determinist approaches challenged more explicitly.",
author = "Steve Sawyer and Andrea Tapia",
year = "2006",
month = "12",
day = "1",
doi = "10.4018/978-1-59904-268-8.ch007",
language = "English (US)",
isbn = "9781599042688",
pages = "152--171",
booktitle = "Intelligent Systems for Optical Networks Design",
publisher = "IGI Global",

}

Sawyer, S & Tapia, A 2006, The sociotechnical nature of mobile computing work: Evidence from a study of policing in the united states. in Intelligent Systems for Optical Networks Design: Advancing Techniques. IGI Global, pp. 152-171. https://doi.org/10.4018/978-1-59904-268-8.ch007

The sociotechnical nature of mobile computing work : Evidence from a study of policing in the united states. / Sawyer, Steve; Tapia, Andrea.

Intelligent Systems for Optical Networks Design: Advancing Techniques. IGI Global, 2006. p. 152-171.

Research output: Chapter in Book/Report/Conference proceedingChapter

TY - CHAP

T1 - The sociotechnical nature of mobile computing work

T2 - Evidence from a study of policing in the united states

AU - Sawyer, Steve

AU - Tapia, Andrea

PY - 2006/12/1

Y1 - 2006/12/1

N2 - In this chapter, we discuss the sociotechnical nature of mobile computing as used by three policing agencies within the United States. Mobile devices, access, and service were provided via a third generation wireless network to a focal application, Pennsylvania's Justice NETwork (JNET). JNET is a secure Web-based portal connecting authorized users to a set of 23 federated criminal justice and law enforcement databases via a query-based interface. In this study, we conceptualize mobility and policing as a sociotechnical ensemble that builds on the social-shaping of technology perspective and the tradition of sociotechncial theorizing focusing on the co-design of work practices and technologies to support work. Drawing from the social informatics tradition, we turn a critical, empirical, and contextual lens on the practices of mobility and work. Our analysis of the data leads us to find that the social and the technical are still separate in this mobile work context. This simple view of social and technical as related, but distinct, often leads to problems with collecting and interpreting evidence of ICT-based system's design and use. We further note this over-simplification of sociotechnical action is likely to continue unless more viable analytic approaches are developed and the assumptions of the current techno-determinist approaches challenged more explicitly.

AB - In this chapter, we discuss the sociotechnical nature of mobile computing as used by three policing agencies within the United States. Mobile devices, access, and service were provided via a third generation wireless network to a focal application, Pennsylvania's Justice NETwork (JNET). JNET is a secure Web-based portal connecting authorized users to a set of 23 federated criminal justice and law enforcement databases via a query-based interface. In this study, we conceptualize mobility and policing as a sociotechnical ensemble that builds on the social-shaping of technology perspective and the tradition of sociotechncial theorizing focusing on the co-design of work practices and technologies to support work. Drawing from the social informatics tradition, we turn a critical, empirical, and contextual lens on the practices of mobility and work. Our analysis of the data leads us to find that the social and the technical are still separate in this mobile work context. This simple view of social and technical as related, but distinct, often leads to problems with collecting and interpreting evidence of ICT-based system's design and use. We further note this over-simplification of sociotechnical action is likely to continue unless more viable analytic approaches are developed and the assumptions of the current techno-determinist approaches challenged more explicitly.

UR - http://www.scopus.com/inward/record.url?scp=84900205122&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84900205122&partnerID=8YFLogxK

U2 - 10.4018/978-1-59904-268-8.ch007

DO - 10.4018/978-1-59904-268-8.ch007

M3 - Chapter

SN - 9781599042688

SP - 152

EP - 171

BT - Intelligent Systems for Optical Networks Design

PB - IGI Global

ER -

Sawyer S, Tapia A. The sociotechnical nature of mobile computing work: Evidence from a study of policing in the united states. In Intelligent Systems for Optical Networks Design: Advancing Techniques. IGI Global. 2006. p. 152-171 https://doi.org/10.4018/978-1-59904-268-8.ch007