The thrills and chills of employing competitive usability in a study of online public access catalogs

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4 Scopus citations

Abstract

Competitive Web site usability, which involves examining "competitor" Web sites during a usability study, can also be used when examining the usability of online catalogs. Catalogs are frequently a major problem for our users. This article examines the advantages and disadvantages of incorporating competitive usability into a usability study of the online public access catalog at the University of North Texas Libraries. Although there are some differences to account for when using competitive usability, overall it is an effective addition to a usability study of online catalogs.

Original languageEnglish (US)
Pages (from-to)27-37
Number of pages11
JournalTechnical Services Quarterly
Volume25
Issue number1
DOIs
StatePublished - Dec 6 2007

All Science Journal Classification (ASJC) codes

  • Computer Science Applications
  • Library and Information Sciences

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