To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?

Research output: Contribution to journalArticlepeer-review

1 Scopus citations

Fingerprint Dive into the research topics of 'To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?'. Together they form a unique fingerprint.

Business & Economics

Social Sciences

Engineering & Materials Science