Towards community-centered support for peer-to-peer service exchange: Rethinking the timebanking metaphor

Victoria Bellotti, Sara Cambridge, Karen Hoy, Patrick C. Shih, Lisa Handalian, Kyungsik Han, John Carroll

Research output: Chapter in Book/Report/Conference proceedingConference contribution

65 Scopus citations

Abstract

Commercial peer-to-peer service exchange businesses, such as AirBnB, Lyft and TaskRabbit, are expanding rapidly, but their non-profit counterparts are lagging behind. We conducted a field study of the most prominent of these, timebanking; a system in which 'time dollars' are earned and spent by people providing services for and receiving them from each other. Our study exposed problems with the very metaphor of banking itself, which deter participation. In this paper we discuss how these problems can be tackled with user experience design for systems supporting timebanking. Our design ideas emphasize the personal and social benefits of participation, and avoid such unappealing concepts as debt and neediness that the timebanking metaphor falls afoul of.

Original languageEnglish (US)
Title of host publicationCHI 2014
Subtitle of host publicationOne of a CHInd - Conference Proceedings, 32nd Annual ACM Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
Pages2975-2984
Number of pages10
ISBN (Print)9781450324731
DOIs
Publication statusPublished - Jan 1 2014
Event32nd Annual ACM Conference on Human Factors in Computing Systems, CHI 2014 - Toronto, ON, Canada
Duration: Apr 26 2014May 1 2014

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Other

Other32nd Annual ACM Conference on Human Factors in Computing Systems, CHI 2014
CountryCanada
CityToronto, ON
Period4/26/145/1/14

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All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

Cite this

Bellotti, V., Cambridge, S., Hoy, K., Shih, P. C., Handalian, L., Han, K., & Carroll, J. (2014). Towards community-centered support for peer-to-peer service exchange: Rethinking the timebanking metaphor. In CHI 2014: One of a CHInd - Conference Proceedings, 32nd Annual ACM Conference on Human Factors in Computing Systems (pp. 2975-2984). (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery. https://doi.org/10.1145/2556288.2557061