TQM is suppy chain management

Angappa Gunasekaran, Ronald E. Mcgaughey

Research output: Contribution to journalArticlepeer-review

45 Scopus citations

Abstract

Outlines the principles of total quality management (TQM) and theorizes whether they apply in supply chain management (SCM). Associates SCM with materials management, but observes that SCM, in assocation with other initiatives such as enterprise resource planning and electronic commerce, has been driving towards fully integrated supply chain management across organizational value chains, with cross-boundary focus on transaction cost reduction. Sees the TQM challenge as getting culturally diverse workforces to collaborate in related continuous improvement. Believes appropriate performance measurements and metrics might assist this, but states firms need to adopt a balanced approach to goals, quality and management methods to maximize relationship capital. Asserts research is needed here, as in the SCM dimensions (partnership, information technology, operational flexibility, performance measurement, management commitment, and demand characterization) in relation to TQM application, and in other TQM/SCM areas (management role, influence of organizational structure, education and training, and cultural and behavioural issues).

Original languageEnglish (US)
Pages (from-to)361-363
Number of pages3
JournalTQM Journal
Volume15
Issue number6
DOIs
StatePublished - Dec 1 2003

All Science Journal Classification (ASJC) codes

  • Decision Sciences(all)
  • Industrial relations
  • Strategy and Management
  • Industrial and Manufacturing Engineering
  • Applied Mathematics

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