Understanding new parents' navigation practices in healthcare

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

Much work falls to patients who interact with a vast and fragmented healthcare system [19]. My dissertation research concerns new parents' navigation practices in the multi-institutional healthcare system in the U.S. Examples include finding and coordinating particular health services, learning insurance information, and seeking medical knowledge. The goal is to identify the challenges the healthcare system presents to new parents, document their strategies for tackling these challenges, and provide implications for HCI design that facilitates new parents' navigation practices.

Original languageEnglish (US)
Title of host publicationCSCW 2017 - Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing
PublisherAssociation for Computing Machinery, Inc
Pages73-76
Number of pages4
ISBN (Electronic)9781450346887
DOIs
StatePublished - Feb 25 2017
Event2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2017 - Portland, United States
Duration: Feb 25 2017Mar 1 2017

Publication series

NameCSCW 2017 - Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing

Other

Other2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2017
CountryUnited States
CityPortland
Period2/25/173/1/17

All Science Journal Classification (ASJC) codes

  • Computer Networks and Communications

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