Understanding the drivers and outcomes of healthcare organizational privacy responses

Rachida Parks, Chao Hsien Chu, Heng Xu, Lascelles Adams

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Scopus citations

Abstract

This research adopts a grounded theory approach to examine the drivers, safeguards and operational outcomes of organizational information privacy responses in the healthcare context. Semi-structured interviews with key healthcare stakeholders were conducted. The findings are sobering. First, privacy safeguards are driven by legal compliance, competitive advantages, available resources and best practices. However, organizations have to balance conflicting risks associated with these drivers. Second, this study identifies the operational and behavioral outcomes which results in major balance issues. Third, the adoption of a privacy impact assessment (PIA) allows the integration of a risk management approach to effectively assess the different types of privacy risks. The findings provide evidence for: (1) a gap between privacy responses and their outcomes on healthcare practice and delivery; (2) the importance of the privacy impact assessment as a risk management tool; and (3) the challenging context of the healthcare environment of how privacy responses are unfolding.

Original languageEnglish (US)
Title of host publicationInternational Conference on Information Systems 2011, ICIS 2011
Pages245-264
Number of pages20
StatePublished - Dec 1 2011
Event32nd International Conference on Information System 2011, ICIS 2011 - Shanghai, China
Duration: Dec 4 2011Dec 7 2011

Publication series

NameInternational Conference on Information Systems 2011, ICIS 2011
Volume1

Other

Other32nd International Conference on Information System 2011, ICIS 2011
CountryChina
CityShanghai
Period12/4/1112/7/11

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All Science Journal Classification (ASJC) codes

  • Information Systems

Cite this

Parks, R., Chu, C. H., Xu, H., & Adams, L. (2011). Understanding the drivers and outcomes of healthcare organizational privacy responses. In International Conference on Information Systems 2011, ICIS 2011 (pp. 245-264). (International Conference on Information Systems 2011, ICIS 2011; Vol. 1).