TY - GEN
T1 - Understanding the Role of Privacy and Trust in Intelligent Personal Assistant Adoption
AU - Liao, Yuting
AU - Vitak, Jessica
AU - Kumar, Priya
AU - Zimmer, Michael
AU - Kritikos, Katherine
N1 - Funding Information:
Acknowledgements. This publication is based upon work supported by the National Science Foundation under grants No. 1640640 and 1640697.
Publisher Copyright:
© 2019, Springer Nature Switzerland AG.
PY - 2019
Y1 - 2019
N2 - Voice-controlled intelligent personal assistants (IPAs) have seen tremendous growth in recent years on smartphones and as standalone devices in people’s homes. While research has examined the potential benefits and drawbacks of these devices for IPA users, few studies have empirically evaluated the role of privacy and trust in individual decision to adopt IPAs. In this study, we present findings from a survey of IPA users and non-users (N = 1160) to understand (1) the motivations and barriers to adopting IPAs and (2) how concerns about data privacy and trust in company compliance with social contract related to IPA data affect acceptance and use of IPAs. We discuss our findings in light of social contract theory and frameworks of technology acceptance.
AB - Voice-controlled intelligent personal assistants (IPAs) have seen tremendous growth in recent years on smartphones and as standalone devices in people’s homes. While research has examined the potential benefits and drawbacks of these devices for IPA users, few studies have empirically evaluated the role of privacy and trust in individual decision to adopt IPAs. In this study, we present findings from a survey of IPA users and non-users (N = 1160) to understand (1) the motivations and barriers to adopting IPAs and (2) how concerns about data privacy and trust in company compliance with social contract related to IPA data affect acceptance and use of IPAs. We discuss our findings in light of social contract theory and frameworks of technology acceptance.
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U2 - 10.1007/978-3-030-15742-5_9
DO - 10.1007/978-3-030-15742-5_9
M3 - Conference contribution
AN - SCOPUS:85064045189
SN - 9783030157418
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 102
EP - 113
BT - Information in Contemporary Society - 14th International Conference, iConference 2019, Proceedings
A2 - Nardi, Bonnie
A2 - Taylor, Natalie Greene
A2 - Christian-Lamb, Caitlin
A2 - Martin, Michelle H.
PB - Springer Verlag
T2 - 14th International Conference on Information in Contemporary Society, iConference 2019
Y2 - 31 March 2019 through 3 April 2019
ER -