Understanding user adaptation strategies for the launching of facebook timeline

Pamela Wisniewski, Heng Xu, Yunan Chen

Research output: Chapter in Book/Report/Conference proceedingConference contribution

9 Scopus citations

Abstract

This paper applies coping theory to understand user adaptation strategies to major interface changes on Social Networking Sites (SNSs). Specifically, we qualitatively examine 1,149 user comments posted to the Facebook's official Timeline blog in order to get a large and unobtrusive sample of real Facebook users' perceptions about the launch of Timeline. Our data suggests a high level of stress associated with the transition to the new interface introduced by Timeline. We also found evidence which suggests that increasing users' perceptions of control over major interface changes may help facilitate user adaptation to these changes. This study offers valuable insights to SNSs for mitigating user stress and facilitating successful adaptation during major interface changes.

Original languageEnglish (US)
Title of host publicationCHI 2014
Subtitle of host publicationOne of a CHInd - Conference Proceedings, 32nd Annual ACM Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
Pages2421-2430
Number of pages10
ISBN (Print)9781450324731
DOIs
StatePublished - Jan 1 2014
Event32nd Annual ACM Conference on Human Factors in Computing Systems, CHI 2014 - Toronto, ON, Canada
Duration: Apr 26 2014May 1 2014

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Other

Other32nd Annual ACM Conference on Human Factors in Computing Systems, CHI 2014
CountryCanada
CityToronto, ON
Period4/26/145/1/14

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All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

Cite this

Wisniewski, P., Xu, H., & Chen, Y. (2014). Understanding user adaptation strategies for the launching of facebook timeline. In CHI 2014: One of a CHInd - Conference Proceedings, 32nd Annual ACM Conference on Human Factors in Computing Systems (pp. 2421-2430). (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery. https://doi.org/10.1145/2556288.2557363