Understanding work-family spillover in hotel managers

Katie M. Lawson, Kelly D. Davis, Ann C. Crouter, John W. O'Neill

Research output: Contribution to journalArticle

24 Citations (Scopus)

Abstract

The present study examined the experience of work-family spillover among 586 hotel managers (HMs) working in 50 full-service hotels throughout the U.S. Work-family spillover occurs when behaviors, moods, stresses, and emotions from work spill over into family. We first investigated which hotel managers were more likely to experience spillover and stressful work conditions based on their life circumstances (gender, parental status, age, decision-making latitude at work). Second, we investigated which work conditions (hours worked per week, organizational time expectations, emotional labor, and permeable boundaries) predicted more work-family spillover. Women, employees without children at home, and younger adults experienced the highest levels of negative work-family spillover. Work conditions, particularly organizational time expectations, put HMs at risk for experiencing more negative and less positive work-family spillover. The results provide evidence that modifying certain work conditions in the hotel industry may be helpful in improving the quality of HMs' jobs and retention.

Original languageEnglish (US)
Pages (from-to)273-281
Number of pages9
JournalInternational Journal of Hospitality Management
Volume33
Issue number1
DOIs
StatePublished - Jun 1 2013

Fingerprint

Hotel managers
Spillover
Work-family
family
gender
labor
decision making
Work conditions
woman
young
hotel industry
services
Hotel services
Employees
Mood
Decision making
Hours worked
Emotional labour
Emotion
Hotel industry

All Science Journal Classification (ASJC) codes

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

Cite this

Lawson, Katie M. ; Davis, Kelly D. ; Crouter, Ann C. ; O'Neill, John W. / Understanding work-family spillover in hotel managers. In: International Journal of Hospitality Management. 2013 ; Vol. 33, No. 1. pp. 273-281.
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Understanding work-family spillover in hotel managers. / Lawson, Katie M.; Davis, Kelly D.; Crouter, Ann C.; O'Neill, John W.

In: International Journal of Hospitality Management, Vol. 33, No. 1, 01.06.2013, p. 273-281.

Research output: Contribution to journalArticle

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