Unlocking value through an extended social media analytics framework: Insights for new product adoption

Gavin Jiayun Wu, Zhenning “Jimmy” Xu, Saeed Tajdini, Jie Zhang, Lei Song

Research output: Contribution to journalArticle

Abstract

Purpose: To unlock social media’s value, this study aims to integrate insights from several theoretical perspectives and the relevant literature, developing an extended social media analytics framework. It identifies the stages underlying the social media analytics process and tests the framework in three important and interconnected areas: social media (Twitter), new product adoption (iWatch and Google Glass) and social media analytic techniques (text mining and sentiment analysis). Design/methodology/approach: Based upon a systematic review of different research approaches, theories and media types, this paper presents and tests an extended framework in three important and interconnected areas mentioned above. Findings: This paper offers a theory-driven social media analytics framework. It validates the framework by providing concrete processes, examples, evidence and insights related to three chosen areas mentioned above, thereby helping managers create effective and efficient social media and new product development strategies. Originality/value: This paper integrates insights from theories of the middle range (Merton, 1949), Campbell’s (1965) model of sociocultural evolution and Fan and Gordon’s (2014) social media analytics framework, developing its own extended social media analytics framework and validating it in three important and interconnected areas mentioned above. This paper demonstrates not only how the proposed framework can be applied to the context of new product development, but also how social media are transforming research approaches (qualitative, quantitative and mixed method) and the very nature of business itself (increased importance of digital business).

Original languageEnglish (US)
Pages (from-to)161-179
Number of pages19
JournalQualitative Market Research
Volume22
Issue number2
DOIs
StatePublished - Apr 8 2019

Fingerprint

Social media
New product adoption
New product development
Social values
Qualitative methods
Text mining
Development strategy
Design methodology
Sentiment analysis
Quantitative methods
Google
Managers
Twitter
Mixed methods
Systematic review

All Science Journal Classification (ASJC) codes

  • Marketing

Cite this

Wu, Gavin Jiayun ; Xu, Zhenning “Jimmy” ; Tajdini, Saeed ; Zhang, Jie ; Song, Lei. / Unlocking value through an extended social media analytics framework : Insights for new product adoption. In: Qualitative Market Research. 2019 ; Vol. 22, No. 2. pp. 161-179.
@article{f74e7a73f73d4d30be114d8d2f411b54,
title = "Unlocking value through an extended social media analytics framework: Insights for new product adoption",
abstract = "Purpose: To unlock social media’s value, this study aims to integrate insights from several theoretical perspectives and the relevant literature, developing an extended social media analytics framework. It identifies the stages underlying the social media analytics process and tests the framework in three important and interconnected areas: social media (Twitter), new product adoption (iWatch and Google Glass) and social media analytic techniques (text mining and sentiment analysis). Design/methodology/approach: Based upon a systematic review of different research approaches, theories and media types, this paper presents and tests an extended framework in three important and interconnected areas mentioned above. Findings: This paper offers a theory-driven social media analytics framework. It validates the framework by providing concrete processes, examples, evidence and insights related to three chosen areas mentioned above, thereby helping managers create effective and efficient social media and new product development strategies. Originality/value: This paper integrates insights from theories of the middle range (Merton, 1949), Campbell’s (1965) model of sociocultural evolution and Fan and Gordon’s (2014) social media analytics framework, developing its own extended social media analytics framework and validating it in three important and interconnected areas mentioned above. This paper demonstrates not only how the proposed framework can be applied to the context of new product development, but also how social media are transforming research approaches (qualitative, quantitative and mixed method) and the very nature of business itself (increased importance of digital business).",
author = "Wu, {Gavin Jiayun} and Xu, {Zhenning “Jimmy”} and Saeed Tajdini and Jie Zhang and Lei Song",
year = "2019",
month = "4",
day = "8",
doi = "10.1108/QMR-01-2017-0044",
language = "English (US)",
volume = "22",
pages = "161--179",
journal = "Qualitative Market Research",
issn = "1352-2752",
publisher = "Emerald Group Publishing Ltd.",
number = "2",

}

Unlocking value through an extended social media analytics framework : Insights for new product adoption. / Wu, Gavin Jiayun; Xu, Zhenning “Jimmy”; Tajdini, Saeed; Zhang, Jie; Song, Lei.

In: Qualitative Market Research, Vol. 22, No. 2, 08.04.2019, p. 161-179.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Unlocking value through an extended social media analytics framework

T2 - Insights for new product adoption

AU - Wu, Gavin Jiayun

AU - Xu, Zhenning “Jimmy”

AU - Tajdini, Saeed

AU - Zhang, Jie

AU - Song, Lei

PY - 2019/4/8

Y1 - 2019/4/8

N2 - Purpose: To unlock social media’s value, this study aims to integrate insights from several theoretical perspectives and the relevant literature, developing an extended social media analytics framework. It identifies the stages underlying the social media analytics process and tests the framework in three important and interconnected areas: social media (Twitter), new product adoption (iWatch and Google Glass) and social media analytic techniques (text mining and sentiment analysis). Design/methodology/approach: Based upon a systematic review of different research approaches, theories and media types, this paper presents and tests an extended framework in three important and interconnected areas mentioned above. Findings: This paper offers a theory-driven social media analytics framework. It validates the framework by providing concrete processes, examples, evidence and insights related to three chosen areas mentioned above, thereby helping managers create effective and efficient social media and new product development strategies. Originality/value: This paper integrates insights from theories of the middle range (Merton, 1949), Campbell’s (1965) model of sociocultural evolution and Fan and Gordon’s (2014) social media analytics framework, developing its own extended social media analytics framework and validating it in three important and interconnected areas mentioned above. This paper demonstrates not only how the proposed framework can be applied to the context of new product development, but also how social media are transforming research approaches (qualitative, quantitative and mixed method) and the very nature of business itself (increased importance of digital business).

AB - Purpose: To unlock social media’s value, this study aims to integrate insights from several theoretical perspectives and the relevant literature, developing an extended social media analytics framework. It identifies the stages underlying the social media analytics process and tests the framework in three important and interconnected areas: social media (Twitter), new product adoption (iWatch and Google Glass) and social media analytic techniques (text mining and sentiment analysis). Design/methodology/approach: Based upon a systematic review of different research approaches, theories and media types, this paper presents and tests an extended framework in three important and interconnected areas mentioned above. Findings: This paper offers a theory-driven social media analytics framework. It validates the framework by providing concrete processes, examples, evidence and insights related to three chosen areas mentioned above, thereby helping managers create effective and efficient social media and new product development strategies. Originality/value: This paper integrates insights from theories of the middle range (Merton, 1949), Campbell’s (1965) model of sociocultural evolution and Fan and Gordon’s (2014) social media analytics framework, developing its own extended social media analytics framework and validating it in three important and interconnected areas mentioned above. This paper demonstrates not only how the proposed framework can be applied to the context of new product development, but also how social media are transforming research approaches (qualitative, quantitative and mixed method) and the very nature of business itself (increased importance of digital business).

UR - http://www.scopus.com/inward/record.url?scp=85067200236&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85067200236&partnerID=8YFLogxK

U2 - 10.1108/QMR-01-2017-0044

DO - 10.1108/QMR-01-2017-0044

M3 - Article

AN - SCOPUS:85067200236

VL - 22

SP - 161

EP - 179

JO - Qualitative Market Research

JF - Qualitative Market Research

SN - 1352-2752

IS - 2

ER -