Update assimilation in app markets: Is there such a thing as too many updates?

Kambiz Saffarizadeh, Wael Jabr, Mark Keil

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

Extant literature suggests that faster app evolution (in terms of changes in quality and functionality) leads to increased app success (in terms of survival and demand). This evolution-success relationship, however, does not account for users' limited capacity to assimilate the changes resulting from a continual stream of app updates. Drawing from extant literature, we theorize that the limited absorptive capacity of users leads to an assimilation gap that results in an inverted curvilinear relationship. Specifically, as app evolution increases app success increases but only to a certain point, after which as app evolution continues to increase, app success begins to decrease. We further argue that users' readiness for change positively moderates this relationship. Additionally, as the marginal adoption costs of updates outweigh their benefits, app evolution hampers app success. In this paper, we advance our understanding of the effect of app evolution on app success and provide implications for app developers.

Original languageEnglish (US)
Title of host publicationInternational Conference on Information Systems 2018, ICIS 2018
PublisherAssociation for Information Systems
ISBN (Electronic)9780996683173
StatePublished - 2018
Event39th International Conference on Information Systems, ICIS 2018 - San Francisco, United States
Duration: Dec 13 2018Dec 16 2018

Publication series

NameInternational Conference on Information Systems 2018, ICIS 2018

Conference

Conference39th International Conference on Information Systems, ICIS 2018
CountryUnited States
CitySan Francisco
Period12/13/1812/16/18

All Science Journal Classification (ASJC) codes

  • Computer Science Applications
  • Statistics, Probability and Uncertainty
  • Library and Information Sciences
  • Applied Mathematics

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