User disbelief in privacy paradox: Heuristics that determine disclosure

Andrew Gambino; Jinyoung Kim; S. Shyam Sundar; Jun Ge; Mary Beth Rosson

doi:10.1145/2851581.2892413

User disbelief in privacy paradox: Heuristics that determine disclosure

Andrew Gambino, Jinyoung Kim, S. Shyam Sundar, Jun Ge, Mary Beth Rosson

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

17 Scopus citations

Abstract

We conducted a series of in-depth focus groups wherein users provided rationales for their own online privacy behaviors. Our data suggest that individuals often take action with little thought or evaluation, even showing surprise when confronted with their own behaviors. Our analysis yielded a battery of cognitive heuristics, i.e., mental shortcuts/rules of thumb, that users seem to employ when they disclose or withhold information at the spur of the moment. A total of 4 positive heuristics (promoting disclosure) and 4 negative heuristics (inhibiting disclosure) were discovered. An understanding of these heuristics can be valuable for designing interfaces that promote secure and trustworthy computing.

Original language	English (US)
Title of host publication	CHI EA 2016
Subtitle of host publication	#chi4good - Extended Abstracts, 34th Annual CHI Conference on Human Factors in Computing Systems
Publisher	Association for Computing Machinery
Pages	2837-2843
Number of pages	7
ISBN (Electronic)	9781450340823
DOIs	https://doi.org/10.1145/2851581.2892413
State	Published - May 7 2016
Event	34th Annual CHI Conference on Human Factors in Computing Systems, CHI EA 2016 - San Jose, United States Duration: May 7 2016 → May 12 2016

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings
Volume	07-12-May-2016

Other

Other	34th Annual CHI Conference on Human Factors in Computing Systems, CHI EA 2016
Country	United States
City	San Jose
Period	5/7/16 → 5/12/16

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All Science Journal Classification (ASJC) codes

Software
Human-Computer Interaction
Computer Graphics and Computer-Aided Design

Cite this

Gambino, A., Kim, J., Sundar, S. S., Ge, J., & Rosson, M. B. (2016). User disbelief in privacy paradox: Heuristics that determine disclosure. In CHI EA 2016: #chi4good - Extended Abstracts, 34th Annual CHI Conference on Human Factors in Computing Systems (pp. 2837-2843). (Conference on Human Factors in Computing Systems - Proceedings; Vol. 07-12-May-2016). Association for Computing Machinery. https://doi.org/10.1145/2851581.2892413

Gambino, Andrew ; Kim, Jinyoung ; Sundar, S. Shyam ; Ge, Jun ; Rosson, Mary Beth. / User disbelief in privacy paradox : Heuristics that determine disclosure. CHI EA 2016: #chi4good - Extended Abstracts, 34th Annual CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2016. pp. 2837-2843 (Conference on Human Factors in Computing Systems - Proceedings).

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Gambino, A, Kim, J, Sundar, SS, Ge, J & Rosson, MB 2016, User disbelief in privacy paradox: Heuristics that determine disclosure. in CHI EA 2016: #chi4good - Extended Abstracts, 34th Annual CHI Conference on Human Factors in Computing Systems. Conference on Human Factors in Computing Systems - Proceedings, vol. 07-12-May-2016, Association for Computing Machinery, pp. 2837-2843, 34th Annual CHI Conference on Human Factors in Computing Systems, CHI EA 2016, San Jose, United States, 5/7/16. https://doi.org/10.1145/2851581.2892413

User disbelief in privacy paradox : Heuristics that determine disclosure. / Gambino, Andrew; Kim, Jinyoung; Sundar, S. Shyam; Ge, Jun; Rosson, Mary Beth.

CHI EA 2016: #chi4good - Extended Abstracts, 34th Annual CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2016. p. 2837-2843 (Conference on Human Factors in Computing Systems - Proceedings; Vol. 07-12-May-2016).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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Gambino A, Kim J, Sundar SS, Ge J, Rosson MB. User disbelief in privacy paradox: Heuristics that determine disclosure. In CHI EA 2016: #chi4good - Extended Abstracts, 34th Annual CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery. 2016. p. 2837-2843. (Conference on Human Factors in Computing Systems - Proceedings). https://doi.org/10.1145/2851581.2892413

Access to Document

10.1145/2851581.2892413