User perceptions of voice mail technology: A comparative study of internal and external users

Girish Subramanian, Marvin Rohrer-Meek

Research output: Contribution to journalArticle

1 Scopus citations


User perceptions of usefulness and ease of information technology have been shown by empirical research to influence technology usage and acceptance. The effect of user type, internal or external user, on the user perceptions of voice mail technology is the subject of this empirical research. User type has a significant effect on user perceptions of usefulness and ease of use of voice mail. Further, internal users perceive voice mail to be more useful and easier to use in comparison to the perceptions of external users. Finally, these results are used to help devise a technology transition framework for voice mail introduction and usage in organizations.

Original languageEnglish (US)
Pages (from-to)48-52
Number of pages5
JournalJournal of Computer Information Systems
Issue number2
Publication statusPublished - Dec 1 1998


All Science Journal Classification (ASJC) codes

  • Information Systems
  • Education
  • Computer Networks and Communications

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