Using the Wisconsin-Ohio Reference Evaluation Program (WOREP) to Improve Training and Reference Services

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12 Scopus citations

Abstract

This article discusses a service quality study conducted in the Pennsylvania State University Libraries. The Wisconsin-Ohio Reference Evaluation Program survey was selected as a valid, standardized instrument. We present our results, highlighting the impact on reference training. A second survey a year later demonstrated that focusing on behavioral aspects of reference can improve service quality ratings.

Original languageEnglish (US)
Pages (from-to)382-392
Number of pages11
JournalJournal of Academic Librarianship
Volume33
Issue number3
DOIs
StatePublished - May 1 2007

All Science Journal Classification (ASJC) codes

  • Education
  • Library and Information Sciences

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