Value and Trust Performance Metrics in Home Energy Audits

Fuju Wu, David R. Riley, II, Robert Michael Leicht, Gül Kremer, Somayeh Asadi

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Home energy auditing is a focused inspection service in the building industry that seeks to identify and motivate investments in energy efficiency improvements. In many cases, the audit process does not translate into actions by homeowners (Palmer 2013). Barriers to action by homeowners include a lack of information, financial concerns, and a lack of trust between auditors and homeowners (2009 CEQ Report). The goal of this research is to characterize the trust relationships among home audit processes, the accumulation of trust, and the intention to take action based on auditor interaction with homeowners. The relationships between trust attributes and implementation of energy improvements are presented as performance metrics to measure value exchange during the audit process. The designs of a classification framework and the questionnaire instrument to evaluate trust-value exchange are also presented. The instruments are used for multiple audit delivery processes to characterize the relationships between the trust-value exchange during audits and the intention to invest in home improvement projects. To assess this exchange, typical value-adding processes that take place during audits are characterized based on observation of audits under various circumstances. The contributions of this study to the enhancement of business development and building characterization processes are discussed.

Original languageEnglish (US)
Title of host publicationConstruction Research Congress 2016
Subtitle of host publicationOld and New Construction Technologies Converge in Historic San Juan - Proceedings of the 2016 Construction Research Congress, CRC 2016
EditorsJose L. Perdomo-Rivera, Carla Lopez del Puerto, Antonio Gonzalez-Quevedo, Francisco Maldonado-Fortunet, Omar I. Molina-Bas
PublisherAmerican Society of Civil Engineers (ASCE)
Pages1313-1322
Number of pages10
ISBN (Electronic)9780784479827
DOIs
Publication statusPublished - Jan 1 2016
EventConstruction Research Congress 2016: Old and New Construction Technologies Converge in Historic San Juan, CRC 2016 - San Juan, Puerto Rico
Duration: May 31 2016Jun 2 2016

Publication series

NameConstruction Research Congress 2016: Old and New Construction Technologies Converge in Historic San Juan - Proceedings of the 2016 Construction Research Congress, CRC 2016

Other

OtherConstruction Research Congress 2016: Old and New Construction Technologies Converge in Historic San Juan, CRC 2016
CountryPuerto Rico
CitySan Juan
Period5/31/166/2/16

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All Science Journal Classification (ASJC) codes

  • Civil and Structural Engineering
  • Building and Construction

Cite this

Wu, F., Riley, II, D. R., Leicht, R. M., Kremer, G., & Asadi, S. (2016). Value and Trust Performance Metrics in Home Energy Audits. In J. L. Perdomo-Rivera, C. Lopez del Puerto, A. Gonzalez-Quevedo, F. Maldonado-Fortunet, & O. I. Molina-Bas (Eds.), Construction Research Congress 2016: Old and New Construction Technologies Converge in Historic San Juan - Proceedings of the 2016 Construction Research Congress, CRC 2016 (pp. 1313-1322). (Construction Research Congress 2016: Old and New Construction Technologies Converge in Historic San Juan - Proceedings of the 2016 Construction Research Congress, CRC 2016). American Society of Civil Engineers (ASCE). https://doi.org/10.1061/9780784479827.132