Vicious and virtuous circles in the management of knowledge: The case of Infosys Technologies

Raghu Garud, Arun Kumaraswamy

Research output: Contribution to journalArticle

234 Scopus citations

Abstract

We adopt a systems perspective to explore the challenges that organizations face in harnessing knowledge. Such a perspective draws attention to mutually causal processes that have the potential to generate both vicious and virtuous circles. Based on a longitudinal study atx Infosys Techno logies, we conclude that knowledge management involves more than just the sponsorship of initiatives at and across different organizational levels. It also involves an active process of steering around and out of vicious circles that will inevitably emerge.

Original languageEnglish (US)
Pages (from-to)9-33
Number of pages25
JournalMIS Quarterly: Management Information Systems
Volume29
Issue number1
DOIs
StatePublished - Mar 2005

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Information Systems
  • Computer Science Applications
  • Information Systems and Management

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