Web site usability with remote users: Formal usability studies and focus groups

Research output: Contribution to journalArticlepeer-review

12 Scopus citations

Abstract

Incorporating usability into any Web site creation or redesign is essential. Capturing the perspective of the user makes the site more efficient and effective for the people who will actually be using it. There are a number of usability techniques and several can be incorporated in a study of remote users. The purpose of this paper is to provide an overview of how the traditional usability techniques of focus groups and formal usability studies can be extended to studies involving off-campus users.

Original languageEnglish (US)
Pages (from-to)517-547
Number of pages31
JournalJournal of Library Administration
Volume45
Issue number3-4
DOIs
StatePublished - Nov 21 2006

All Science Journal Classification (ASJC) codes

  • Public Administration
  • Library and Information Sciences

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