What matters most? the perceived importance of ability and personality for hiring decisions

Michael J. Tews, Kathryn Stafford, J. Bruce Tracey

Research output: Contribution to journalArticle

26 Scopus citations

Abstract

This study examined the emphasis hiring managers placed on general mental ability (GMA) and personality-agreeableness, conscientiousness, emotional stability, and extraversion-when evaluating applicant profiles for servers for a national restaurant chain. GMA was framed as either "intelligence" or the "ability to learn and solve problems." Under both conditions, GMA was valued, but less than agreeableness, conscientiousness, and emotional stability, even though GMA has been demonstrated to be the strongest predictor of employee performance. Framed as the "ability to learn and solve problems," GMA was more highly valued, but still less than personality.

Original languageEnglish (US)
Pages (from-to)94-101
Number of pages8
JournalCornell Hospitality Quarterly
Volume52
Issue number2
DOIs
StatePublished - May 2011

All Science Journal Classification (ASJC) codes

  • Tourism, Leisure and Hospitality Management

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