What's on "their" mind: Evaluating collaborative systems using team mental models

Vincent Mancuso, Katherine Hamilton, Eric McMillan, Rachel Tesler, Susan Mohammed, Michael McNeese

Research output: Chapter in Book/Report/Conference proceedingConference contribution

5 Scopus citations

Abstract

In this paper we describe a methodology for utilizing team mental models as a basis for evaluating the usa-bility and utility of collaborative systems. We present a case study of the evaluation of team mental models within the NeoCITIES 3.1 simulation. Paired comparison ratings, which are one of the most popularly used methods of team mental model assessment, were used to capture the team members' taskwork-related knowledge, which was then compared to ratings from subject matter experts. These analyses were the driv-ing force behind several design modifications in the NeoCITIES interface. We discuss the limitations of the method and its implications within the scope of collaborative systems evaluation and the field of HCI.

Original languageEnglish (US)
Title of host publicationProceedings of the Human Factors and Ergonomics Society 55th Annual Meeting, HFES 2011
Pages1284-1288
Number of pages5
DOIs
StatePublished - Nov 28 2011
Event55th Human Factors and Ergonomics Society Annual Meeting, HFES 2011 - Las Vegas, NV, United States
Duration: Sep 19 2011Sep 23 2011

Publication series

NameProceedings of the Human Factors and Ergonomics Society
ISSN (Print)1071-1813

Other

Other55th Human Factors and Ergonomics Society Annual Meeting, HFES 2011
CountryUnited States
CityLas Vegas, NV
Period9/19/119/23/11

All Science Journal Classification (ASJC) codes

  • Human Factors and Ergonomics

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    Mancuso, V., Hamilton, K., McMillan, E., Tesler, R., Mohammed, S., & McNeese, M. (2011). What's on "their" mind: Evaluating collaborative systems using team mental models. In Proceedings of the Human Factors and Ergonomics Society 55th Annual Meeting, HFES 2011 (pp. 1284-1288). (Proceedings of the Human Factors and Ergonomics Society). https://doi.org/10.1177/1071181311551267