TY - JOUR
T1 - When are fakers also drinkers? A self-control view of emotional labor and alcohol consumption among U.S. Service workers
AU - Grandey, Alicia A.
AU - Frone, Michael R.
AU - Melloy, Robert C.
AU - Sayre, Gordon M.
N1 - Funding Information:
The ideas described in this paper were originally disseminated in a symposium in April 2016 at the annual meeting of the Society of Industrial and Organizational Psychology conference in Anaheim, California. Data collection was supported by a National Institute on Alcohol Abuse and Alcoholism grant (R01-AA016592) to Michael R. Frone. The content of this project is solely the responsibility of the authors and does not necessarily represent the official views of the National Institute on Alcohol Abuse and Alcoholism or the National Institutes of Health. These agencies had no role in study design; in the collection, analysis, and interpretation of data; in the writing of the report; or in the decision to submit the paper for publication. Seven papers have been published from the same national data set used for this article, as listed in the reference list (Barling & Frone, 2017; Frone, 2015, 2016a, 2016b, 2018a, 2018b; Frone & Tidwell, 2015).
PY - 2019/8
Y1 - 2019/8
N2 - Some employees tend to drink more alcohol than other employees, with costs to personal and organizational well-being. Based on a self-control framework, we propose that emotional labor with customers-effortfully amplifying, faking, and suppressing emotional expressions (i.e., surface acting)-predicts alcohol consumption, and that this relationship varies depending on job expectations for self-control (i.e., autonomy) and personal self-control traits (i.e., impulsivity). We test these predictions with data drawn from a national probability sample of U.S. workers, focusing on employees with daily contact with outsiders (N = 1,592). The alcohol outcomes included heavy drinking and drinking after work. Overall, surface acting was robustly related to heavy drinking, even after controlling for demographics, job demands, and negative affectivity, consistent with an explanation of impaired self-control. Surface acting predicted drinking after work only for employees with low self-control jobs or traits; this effect was exacerbated for those with service encounters (i.e., customers and the public) and buffered for those with service relationships (i.e., patients, students, and clients). We discuss what these results mean for emotional labor and propose directions for helping the large segment of U.S. employees in public facing occupations.
AB - Some employees tend to drink more alcohol than other employees, with costs to personal and organizational well-being. Based on a self-control framework, we propose that emotional labor with customers-effortfully amplifying, faking, and suppressing emotional expressions (i.e., surface acting)-predicts alcohol consumption, and that this relationship varies depending on job expectations for self-control (i.e., autonomy) and personal self-control traits (i.e., impulsivity). We test these predictions with data drawn from a national probability sample of U.S. workers, focusing on employees with daily contact with outsiders (N = 1,592). The alcohol outcomes included heavy drinking and drinking after work. Overall, surface acting was robustly related to heavy drinking, even after controlling for demographics, job demands, and negative affectivity, consistent with an explanation of impaired self-control. Surface acting predicted drinking after work only for employees with low self-control jobs or traits; this effect was exacerbated for those with service encounters (i.e., customers and the public) and buffered for those with service relationships (i.e., patients, students, and clients). We discuss what these results mean for emotional labor and propose directions for helping the large segment of U.S. employees in public facing occupations.
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U2 - 10.1037/ocp0000147
DO - 10.1037/ocp0000147
M3 - Article
C2 - 30829513
AN - SCOPUS:85062260652
VL - 24
SP - 482
EP - 497
JO - Journal of Occupational Health Psychology
JF - Journal of Occupational Health Psychology
SN - 1076-8998
IS - 4
ER -