When does an employee not help coworkers? The effect of leader-member exchange on employee envy and organizational citizenship behavior

Soo Kim, John W. O'Neill, Hyun Min Cho

Research output: Contribution to journalArticlepeer-review

84 Scopus citations

Abstract

Using a sample of 233 front-line hotel employees, we examined leader-member exchange (LMX), envy, and organizational citizenship behavior (OCB). The results from path analysis support the research model that employees who have a relatively poor working relationship with their supervisor (i.e., low-quality LMX relationship) were more likely to show higher levels of envy than employees who have relatively closer working relationships with the same supervisor (i.e., high-quality LMX relationship). Ultimately, higher levels of envy decreased employee voluntary helping behavior (i.e., organizational citizenship behavior, OCB) toward coworkers. This finding suggests that employees perceiving a poor working relationship with their supervisor committed less voluntary helping behavior toward coworkers than their counterparts. Implications for managers and suggestions for future research are discussed.

Original languageEnglish (US)
Pages (from-to)530-537
Number of pages8
JournalInternational Journal of Hospitality Management
Volume29
Issue number3
DOIs
StatePublished - Sep 1 2010

All Science Journal Classification (ASJC) codes

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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