When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery

Research output: Contribution to journalArticlepeer-review

1024 Scopus citations

Fingerprint Dive into the research topics of 'When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery'. Together they form a unique fingerprint.

Business & Economics

Engineering & Materials Science