Who's the boss? Contending with competing expectations from customers and management

Kimberly A. Eddleston, Deborah L. Kidder, Barrie Litzky

Research output: Contribution to journalReview article

48 Citations (Scopus)
Original languageEnglish (US)
Pages (from-to)85-95
Number of pages11
JournalAcademy of Management Executive
Volume16
Issue number4
StatePublished - Nov 1 2002

All Science Journal Classification (ASJC) codes

  • Marketing

Cite this

Eddleston, Kimberly A. ; Kidder, Deborah L. ; Litzky, Barrie. / Who's the boss? Contending with competing expectations from customers and management. In: Academy of Management Executive. 2002 ; Vol. 16, No. 4. pp. 85-95.
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Who's the boss? Contending with competing expectations from customers and management. / Eddleston, Kimberly A.; Kidder, Deborah L.; Litzky, Barrie.

In: Academy of Management Executive, Vol. 16, No. 4, 01.11.2002, p. 85-95.

Research output: Contribution to journalReview article

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