Work-family balance as a potential strategic advantage: A hotel general manager perspective

Research output: Contribution to journalArticle

23 Citations (Scopus)

Abstract

This qualitative study is an exploratory attempt to investigate hotel general managers' (GMs) perceived work-family balance/interface issues from a strategic perspective. Based on 49 in-person, in-depth, in-office, interviews with full-service hotel GMs, the authors identify current strategic issue perceptions (SIPs) of hotel GMs and explore potential relationships between these SIPs and work-family issues in the hotel industry. Findings suggest that work-family issues, including workplace flexibility, turnover, knowledge management, and career advancement are influenced by hotel culture and the GM's management style; and when human resources are perceived as a competitive advantage by the hotel GMs, the work-family issues are indeed related to the hotel GM's perceived strategic issues.

Original languageEnglish (US)
Pages (from-to)415-439
Number of pages25
JournalJournal of Hospitality and Tourism Research
Volume34
Issue number4
DOIs
StatePublished - Oct 22 2010

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work-family balance
family work
manager
career advancement
management style
human resource
workplace
knowledge management
turnover
human resources
flexibility
human being
family
Hotels
Work-family balance
Strategic advantage
Managers
industry
interview
Strategic issues

All Science Journal Classification (ASJC) codes

  • Education
  • Tourism, Leisure and Hospitality Management

Cite this

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Work-family balance as a potential strategic advantage : A hotel general manager perspective. / Xiao, Qu; O'Neill, John W.

In: Journal of Hospitality and Tourism Research, Vol. 34, No. 4, 22.10.2010, p. 415-439.

Research output: Contribution to journalArticle

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