Yes Virginia, It Will Scale

Using Data to Personalize High-volume Reference Interactions

Lauren M. Reiter, J. P. Huffman

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

This examination of an on-going embedded partnership between Penn State University Libraries business librarians and an instructor in the Smeal College of Business confronts the question of scalability for one-on-one reference consultations for high-enrollment classes. Through these in-person interactions off-site and in the library, the librarians hope to build student confidence in librarians as information resources as well as increasing business literacy through research using established, authoritative sources. This article documents the first four semesters of this evolving project to demonstrate the logistics of managing a high volume of student interactions using library data as support for decision-making and action.

Original languageEnglish (US)
Pages (from-to)21-26
Number of pages6
JournalJournal of Academic Librarianship
Volume42
Issue number1
DOIs
StatePublished - Jan 1 2016

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librarian
interaction
semester
instructor
student
confidence
literacy
logistics
decision making
examination
human being
resources

All Science Journal Classification (ASJC) codes

  • Education
  • Library and Information Sciences

Cite this

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Yes Virginia, It Will Scale : Using Data to Personalize High-volume Reference Interactions. / Reiter, Lauren M.; Huffman, J. P.

In: Journal of Academic Librarianship, Vol. 42, No. 1, 01.01.2016, p. 21-26.

Research output: Contribution to journalArticle

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